One office.
One quiet standard.
Cavalma is a Marbella-based private office coordinating luxury travel, secure mobility, private hospitality and lifestyle management. We are neither a chauffeur company, a security firm nor a concierge agency: we are the office behind the stay, held with the same discretion at every visit.
A private office at Cavalma means one team holding the whole of a client's time on the Costa del Sol: the arrival, the cars, the accommodation, the protection where it is needed, the reservations and the departure. Cavalma is a Marbella-based private office coordinating luxury travel, secure mobility, private hospitality and lifestyle management for international families, executives, entrepreneurs and investors visiting the Costa del Sol.
A private office differs from a travel agency, a concierge company or a luxury transport provider in where responsibility sits. An agency sells a booking, a concierge company forwards a request, and a transport provider supplies a car. A private office holds the plan itself, knows what else is arranged on the same day, and moves the rest of the itinerary when one element changes.
The clients who work with a private office are usually people for whom time and privacy are the scarce resources. International families who return to Marbella each season, company executives with fixed meeting schedules, entrepreneurs and investors visiting for property or business, and resident homeowners along the coast who want one office to call rather than a list of suppliers.
Planning begins well before arrival. The office gathers flight details, the number of guests, children's ages, dietary requirements, preferred vehicles and the outline of each day, then places the villa, the cars, the reservations and any protection against that outline in writing, so the stay is composed before the client lands.
One point of contact is maintained throughout. The same person answers the first enquiry, confirms the arrangements, is reachable during the stay and closes the account afterwards, which means the client is never explaining their own itinerary back to someone who has not read it.
Coordination replaces the management of multiple suppliers. Instead of a transfer company, a chauffeur firm, a rental desk, a security provider, a charter broker, a villa agency and a concierge each holding one fragment of the trip, Cavalma holds all of them and reconciles them against one another as circumstances change.
Luxury transfers are the usual first contact with the office. Arrivals at Málaga Airport and Gibraltar Airport are met inside the terminal, flights are monitored so timing follows the aircraft rather than the schedule, and the car continues to a hotel or villa in Marbella, Puerto Banús, Estepona, Benahavís or Sotogrande.
A private chauffeur extends that arrangement across a stay. One assigned driver and one assigned car remain at the client's disposal for the days or weeks required, waiting between appointments and absorbing changes to the day without a new booking each time.
Luxury car rental exists for clients who prefer to drive themselves. A prepared vehicle is delivered to the airport, hotel or villa at an agreed time, and because the office also holds the rest of the stay, self-driven days and chauffeured days can alternate without renegotiating anything.
Executive protection is arranged where a stay carries some exposure. Licensed close-protection agents work in plain clothes alongside the chauffeur and the itinerary rather than as a separate detail, and where the office judges that protection is not needed, it says so plainly.
Concierge is the coordinating centre of daily life during a stay. Restaurant tables, beach clubs, golf tee times, yacht charters from Puerto Banús, private shopping, wellness appointments, events and family arrangements are held by the same office that instructs the drivers.
Private aviation is coordinated with the ground. Jets and helicopters into Málaga, Gibraltar and nearby fields are matched to the cars, the villa arrival and the first reservation, so an aircraft that moves changes one plan rather than several unconnected bookings.
Luxury villas and property services cover both visitors and owners. Villas and apartments on the Golden Mile, in Sierra Blanca, Nueva Andalucía, Benahavís and Sotogrande are arranged for short and long stays, while acquisition, sale, rental management and ongoing care are handled for clients who own property on the coast.
Business travel is arranged around a working day rather than around journeys. Meetings across Marbella, Puerto Banús, Estepona, Sotogrande and Málaga are linked by a waiting car, with meeting rooms, interpreters, notaries and secure document handling arranged where a visit requires them.
Family travel is planned in detail because the details are what make it calm. Correct child seats, luggage capacity confirmed in advance, cots and high chairs at the villa, nannies with the appropriate languages, paediatric contacts and activities are all prepared before the family arrives.
Privacy and confidentiality are conditions of the work rather than assurances offered afterwards. Client names, addresses and itineraries are held only by those arranging them, chauffeurs and agents do not discuss clients, reservations can be made in the office's name, and venues are told the arrival time and nothing more.
Itineraries change, and the office is built for that. A delayed flight, a lunch that becomes an afternoon, a cancelled meeting or an unplanned journey to Ronda, Seville, Granada or Gibraltar is absorbed in one place: the driver is redirected, the reservation moved and the villa informed, without the client repeating the change.
One coordinated office produces a better experience because a single team holds the entire plan and carries responsibility for it. Nothing falls between providers, changes are communicated once, standards are consistent across every service, and the relationship continues from one visit to the next rather than restarting with each booking.
Cavalma has arranged arrivals on the Costa del Sol since 2004. Many clients who first travelled with the office now bring their children, and the same principles apply to every service the office coordinates: anticipate, arrive early, remain discreet, and answer the telephone.
How the office thinks
Cavalma believes that luxury is produced by preparation rather than by display. A stay feels effortless when the vehicle is already waiting, the villa is already ready, the table is already held and nobody has been asked to chase anything. The work that creates that feeling is done in advance, quietly, and it is rarely visible to the client.
Responsibility is the principle the office is organised around. When an arrangement is confirmed by Cavalma, the office owns the outcome, including the parts that depend on other people. If a supplier fails, the failure belongs to the office and is corrected by the office rather than explained to the client.
Honesty is treated as a service rather than a courtesy. Cavalma will say when a request cannot be met at the standard it should be met, when a vehicle is not suitable for the road or the luggage, when protection is not necessary, and when a plan is being compressed too tightly to hold. A client who is told the truth early can decide calmly.
Discretion is a working method, not a promise. Names, addresses, movements and travelling companions are known only to the people who need them in order to do their part. The office does not name clients, does not photograph them and does not use their stays as reference material.
Calm decision making matters most on the days when something goes wrong. Flights are late, meetings overrun, weather changes and plans are abandoned halfway through. The office is designed so that these moments are handled by one person who already knows the whole itinerary, without urgency being transferred to the client.
Attention to detail is the difference between a stay that functions and a stay that is comfortable. Child seats fitted before the car leaves, luggage capacity confirmed against the actual number of cases, water and telephone chargers in the vehicle, the correct entrance at a restaurant: none of these are remarkable individually, and together they are the whole experience.
Consistency is what the office is ultimately selling. The same standard applies to a single airport transfer and to a three-week family stay, to a first enquiry and to a client of twenty years, in August and in February. A standard that varies with the size of the booking is not a standard.
Respect for the client's time shapes every decision. Cavalma replies quickly, confirms in writing, avoids unnecessary questions, does not ask the same question twice and does not require a client to be present for arrangements that the office can complete on their behalf.
Why trust is the whole model
A Private Office only works if the client is willing to hand over the practical parts of their time, and nobody hands those parts to an organisation they do not trust. Trust is therefore not an outcome of the service at Cavalma; it is the condition that makes the service possible in the first place.
Trust is built through consistency rather than assurance. It comes from arrangements that happen exactly as they were described, from cars that arrive before they are needed, from confirmations that are accurate and from an office that answers the telephone at the hour it said it would.
Transparency supports it. Clients are told what is arranged, what is still being confirmed and what has changed, before they discover it themselves. Costs are explained before they are incurred, and an arrangement that turns out to be unnecessary is removed rather than quietly retained.
Confidentiality is a permanent obligation rather than a term of a single stay. Chauffeurs, protection agents and coordinators are instructed that what they see and hear is not discussed, and that obligation continues after the client has left.
Commitments are kept, including small ones. The office prefers to promise less and deliver it exactly, and it will decline a request it cannot hold to the agreed standard rather than accept it and improvise afterwards.
Continuity is what returning clients value most. When a family or an executive comes back, the office already knows the preferred vehicle, the usual villa area, the children's ages, the restaurants that worked, the airport that suits them and the pace at which they travel, so the conversation begins from the current trip rather than from the beginning.
Long-term relationships change how the work is done. A client who has travelled with the office for years is not asked to specify everything; the office proposes, the client adjusts, and the arrangements are made. That shorthand is only possible where the same people remain responsible over time.
- ONE POINT OF CONTACT
- You will always speak with the same person. Every service - cars, aircraft, yachts, concierge - flows through one office and one voice.
- DISCRETION
- Every request is handled quietly. Names are not written down. Cars carry no logos. Our office is a private one, by definition.
- STANDARDS, NOT SCRIPTS
- Our chauffeurs, agents and concierge are trained to the same principles: anticipate, arrive early, disappear when not needed, and answer the phone.
- TWENTY YEARS
- We have arranged arrivals on the Costa del Sol since 2004. Many of our clients now bring their children - and their children's children.
Care. Calm. Confidence.
True luxury is not measured by what is visible. It is measured by how naturally the parts of a journey fit together: an arrival that requires no waiting, a day that moves at the intended pace, a change that is absorbed before it becomes a problem, and an evening that begins without a single telephone call.
Cavalma does not aim to be the centre of a client's journey. The office exists so that the practical structure of a stay is held somewhere reliable, which leaves the client free to spend their time on the people, the work and the reasons they came to Marbella in the first place.
That is the whole intention of the Private Office: care in the preparation, calm in the execution, and confidence that the arrangements will hold. When the office has done its work properly, very little of it is noticed.
Frequently asked
What is Cavalma, exactly?
Cavalma is a private office in Marbella. We are not a chauffeur company, a security firm or a concierge agency - we are the office behind the stay, holding one relationship and one standard across every service the trip requires.
Who is the private office for?
Private clients and families who visit Marbella regularly, resident homeowners along the Costa del Sol, and their offices - where the priority is discretion, familiarity and a single point of responsibility.
How does one point of contact actually work?
You speak with the same person. Every service - cars, aircraft, yachts, protection, concierge - flows through one office and one voice, whether the request is a Tuesday lunch or a two-week family visit.
Is there a retainer or membership?
No. The relationship is per-stay by default, though many clients ask us to hold cars and drivers on standing arrangement across the season. Terms are discussed privately.
What is a private office?
A private office is a single team that holds the whole of a client's time in a destination rather than selling individual services. Cavalma is a Marbella-based private office coordinating luxury travel, secure mobility, private hospitality and lifestyle management for international families, executives, entrepreneurs and investors visiting the Costa del Sol.
How does a private office differ from a travel agency?
A travel agency sells bookings and its involvement ends at confirmation. A private office holds the plan itself, knows what else is arranged on the same day, and moves the remainder of the itinerary when one element changes. Responsibility for the outcome stays with the office rather than with the client.
How does a private office differ from a concierge company?
A concierge company forwards a request to a supplier and reports the answer. A private office also operates the mobility, protection and accommodation around that request, so a restaurant change reaches the chauffeur and the villa without the client repeating it.
Why not simply book each service separately?
Separate providers hold separate fragments of a trip and none of them sees the whole. When a flight moves, each has to be contacted individually and the client becomes the coordinator. One office reconciles the transfer, the chauffeur, the villa, the protection and the reservations against a single itinerary.
What does one point of contact mean in practice?
The same person answers the first enquiry, confirms the arrangements, is reachable during the stay and closes the account afterwards. The client never explains their own itinerary to someone who has not read it.
How is an airport arrival coordinated?
Arrivals at Malaga Airport and Gibraltar Airport are met inside the terminal, with the flight monitored so timing follows the aircraft rather than the printed schedule. The car continues to a hotel or villa, and the villa and any evening reservation are adjusted by the same office if the flight moves.
Can the office arrange a private chauffeur?
Yes. One assigned driver and one assigned car remain at the client's disposal for the days or weeks of a stay, waiting between appointments and absorbing changes to the day without a new booking each time.
Are luxury transfers part of the private office?
Yes. Airport, hotel and villa transfers across Marbella, Puerto Banus, Estepona, Benahavis and Sotogrande are one part of the service, arranged by the same office that holds the rest of the stay rather than by a separate transfer company.
Can I rent a car and drive myself?
Yes. A prepared vehicle is delivered to the airport, hotel or villa at an agreed time. Because the office also holds the rest of the stay, self-driven days and chauffeured days can alternate without renegotiating anything.
Do you arrange villas?
Yes. Villas and apartments on the Golden Mile, in Sierra Blanca, Nueva Andalucia, Benahavis and Sotogrande are arranged for short and long stays, with in-villa staff, provisioning and services prepared before arrival.
Can you coordinate private aviation?
Yes. Jets and helicopters into Malaga, Gibraltar and nearby fields are matched to the cars, the villa arrival and the first reservation, so an aircraft that moves changes one coordinated plan rather than several unconnected bookings.
What does the concierge side of the office cover?
Restaurant tables, beach clubs, golf tee times, yacht charters from Puerto Banus, private shopping, wellness appointments, events and family arrangements. These are held by the same office that instructs the drivers, so timings stay consistent.
Is executive protection available?
Yes, where a stay carries some exposure. Licensed close-protection agents work in plain clothes alongside the chauffeur and the itinerary rather than as a separate detail. Where the office judges that protection is not needed, it says so plainly.
Do you support business travel?
Yes. A working day is arranged around meetings rather than journeys, with a waiting car linking Marbella, Puerto Banus, Estepona, Sotogrande and Malaga, and meeting rooms, interpreters, notaries and secure document handling arranged where required.
How do you handle family travel?
Correct child seats, luggage capacity confirmed in advance, cots and high chairs at the villa, nannies with the appropriate languages, paediatric contacts and children's activities are prepared before the family arrives rather than requested on the first day.
How is client privacy protected?
Client names, addresses and itineraries are held only by those arranging them. Chauffeurs and agents do not discuss clients, reservations can be made in the office's name rather than the client's, and venues are told the arrival time and nothing more.
Do you sign confidentiality agreements?
Yes. Confidentiality undertakings with clients, their offices and their advisers are accepted as a matter of routine, and equivalent obligations apply to every chauffeur, agent and partner the office engages.
What happens when an itinerary changes mid-stay?
The change is absorbed in one place. A delayed flight, a lunch that becomes an afternoon or a cancelled meeting results in the driver being redirected, the reservation moved and the villa informed, without the client communicating the change more than once.
Can you handle urgent or same-day requests?
Often, yes. Same-day cars, drivers and reservations are arranged regularly, though availability in July, August and event weeks is genuinely limited. The office states what can be secured rather than promising an outcome it cannot confirm.
How far in advance should a stay be arranged?
Two to four weeks is comfortable for a full stay involving a villa, cars and reservations. Peak summer weeks, major events and specific vehicles benefit from longer notice, while individual arrangements are frequently made the same week.
Do you assist property owners on the coast?
Yes. Acquisition, sale, rental management and ongoing property care are handled for clients who own homes along the Costa del Sol, alongside the mobility and hospitality arranged when they visit.
How do I begin working with the private office?
An enquiry with the dates, the number of guests and the outline of the visit is enough. The office replies with a written plan, confirms each element in turn, and the same person remains the point of contact throughout the stay.
Is the office available outside business hours?
Yes. The office is reachable at any hour during a client's stay, because arrivals, departures and evening movements rarely fall within office hours.
Do you arrange long-term stays?
Yes. Stays of several weeks or months are arranged with long-term villa rentals, standing chauffeur or rental arrangements, school and medical introductions, and continuing concierge support rather than a series of short bookings.
Do you work with corporate clients?
Yes. Company offices, family offices and executive assistants use Cavalma as a single supplier for their principals' visits, with consolidated arrangements, written confirmations and one invoice rather than several.
Can you help clients relocating to the Costa del Sol?
Yes. Relocation support covers property search and acquisition, long-term rental, introductions to schools, medical practices, notaries and advisers, and mobility during the settling-in period, coordinated by the same office.
Which areas of the Costa del Sol do you cover?
Marbella, Puerto Banus, the Golden Mile, Sierra Blanca, Nueva Andalucia, Benahavis, Estepona, Sotogrande, Mijas, Fuengirola and Malaga are covered as standard, which is the same footprint for mobility, concierge and property services.
Do you operate in Gibraltar?
Yes. Arrivals and departures at Gibraltar Airport, and journeys across the frontier for clients staying in Sotogrande and Estepona, are arranged regularly, with the frontier crossing planned in advance for each specific vehicle.
Can you coordinate travel elsewhere in Spain?
Yes. Journeys and stays in Seville, Granada, Cordoba, Ronda, Jerez, Madrid and Valencia, as well as into Portugal, are arranged as extensions of the same itinerary rather than as separate trips.
Services
- TransfersAirport, hotel and villa arrivals from Málaga and Gibraltar.
- Private DriverThe same chauffeur across the days of your stay.
- Self-drive Car RentalBentley, Ferrari and Rolls-Royce without a chauffeur.
- Executive ProtectionDiscreet close protection alongside the car.
- ConciergeRestaurants, villas, golf and private tables.
- Private AviationJets and helicopters coordinated with your arrival.
- Luxury Property RentalsVillas and apartments for short and long stays.